Cut up to 90% of incoming request. A self-service knowledge base enables customers to find answers to frequently asked questions (FAQ) quickly.
Contact Ticket Portal
Enable contacts to log-in, create a new ticket, update an existing one or search previously created tickets.
Round Robin Assignments
Automatically assign tickets based on certain criteria in a round robin method.
Add email addresses to be used for ticket creation. Mojo Helpdesk works with email out-of-the-box.
Track time spent on specific portions of tickets. Need to bill based on time? This feature is for you.
Centralize team communication within the ticket. Keep internal notes and customer responses in one place.
Always know what tickets are open and for how long. See a breakdown of open tickets by agent, queue, form, type and tag.
Automate your workflow, and create business rules using Mojo’s Triggers. Assign tickets in a round-robin or load-balanced method, send auto-responders, and escalate important tickets. Improve agent efficiency and serve more customers, faster.
Keep customer data in one place. Create custom fields for contacts to match your business needs.
Group users by company, department, campus, location, or any criteria and monitor tickets by group.
Group Access Rights
Give specific contacts (i.e. managers) permissions to view the status of a ticket and to comment on tickets created by other group members.
Use Mojo Helpdesk with G Suite by Google Or Microsoft 365
Mojo Helpdesk ticketing system, centralizes customer conversations in one place, automates
repetitive work to save time, for speedy resolution.
Single sign on with Google
Use your Google G Suite account to login to Mojo Helpdesk.
Add Mojo Helpdesk to your Google domain in a snap.
Navigate from Google G Suite to Mojo Helpdesk in one click.
Customer Satisfaction Ratings
Ensure customers are happy and that the team is providing excellent support with Mojo’s 5-star customer service rating system. Statistics are available by agents and queues, providing key insight on what needs to be improved.
Connect helpdesk with your favorite apps
In Mojo Helpdesk, tools and services work in the same place as your team.
Install Mojo Helpdesk in your Google Apps domain to provide users with direct login and user creation.