Track everything

Get things under control and get them done.

Bug fixes, customer & employee requests, maintenance requests. Mojo tracks everything.

Self-Service Knowledge Base

Cut up to 90% of incoming requests. A self-service knowledge base enables customers to find answers to frequently asked questions (FAQ) quickly.

Mojo Helpdesk easy UI

Contact Ticket Portal

Enable contacts to log-in, create a new ticket, update an existing one or search previously created tickets.

Round Robin Assignments

Automatically assign tickets based on certain criteria in a round robin method.

Email Integration

Add email addresses to be used for ticket creation. Mojo Helpdesk works with email out-of-the-box.

Time Tracking

Track time spent on specific portions of tickets. Need to bill based on time? This feature is for you.

Staff Notes

Centralize team communication within the ticket. Keep internal notes and customer responses in one place.

Aging Summary

Always know what tickets are open and for how long. See a breakdown of open tickets by agent, queue, form, type and tag.

Automation

Automate your workflow, and create business rules using Mojo’s Triggers. Assign tickets in a round-robin or load-balanced method, send auto-responders, and escalate important tickets. Improve agent efficiency and serve more customers, faster.

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User management

Contact Profiles

Keep customer data in one place. Create custom fields for contacts to match your business needs.

User Groups

Group users by company, department, campus, location, or any criteria and monitor tickets by group.

Group Access Rights

Give specific contacts (i.e. managers) permissions to view the status of a ticket and to comment on tickets created by other group members.

Use Mojo Helpdesk with G Suite by Google Or Microsoft 365

Mojo Helpdesk logo and google G Suite on a computer

Mojo Helpdesk ticketing system, centralizes customer conversations in one place, automates repetitive work to save time, for speedy resolution.

Single sign on with Google

Use your Google G Suite account to login to Mojo Helpdesk.

Mojo Helpdesk logo and Google account logo

Integrates easily

Add Mojo Helpdesk to your Google domain in a snap.

Integrates easily Mojo Helpdesk

Navigate

Navigate from Google G Suite to Mojo Helpdesk in one click.

Navigate with Mojo Helpdesk

Customer Satisfaction Ratings

Ensure customers are happy and that the team is providing excellent support with Mojo’s 5-star customer service rating system. Statistics are available by agents and queues, providing key insight on what needs to be improved.
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Connect helpdesk with your favorite apps

In Mojo Helpdesk, tools and services work in the same place as your team.
google apps

Google Apps

Install Mojo Helpdesk in your Google Apps domain to provide users with direct login and user creation.

rest api

Powerful API

Use the REST API to integrate with other applications. You can also create or update tickets and users with the API.

zapier

Zapier Apps

Works with Zapier to connect to over 2,000+ business apps to automate any work process.


Integrate with thousands of apps in one click with


Google Calendar
Create recurring tickets with scheduled routine tasks.
Office 365 Calendar
Keep track of ticket deadlines by adding them to your Office 365 calendar.
Facebook Pages
Create support tickets from Facebook notifications.
Twitter
Create support tickets from Tweets, likes, keywords or lists.
Salesforce
New sales tickets can automatically generate new leads in your Salesforce CRM.
Trello
Create Mojo Helpdesk tickets whenever a Trello card or project board is created.
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We know how important security is to you. It's just as important to us. We work with customers every day to make sure their data security requirements and expectations are met or exceeded.

Security and protection
Encryption of data in transit
Advanced SSL across all pages and Secure Socket Layer encryption ensures that all data in transit remain private and integral.

HIPAA compliance

Support for two-factor authentication

Single-sign-on via industry standard authentication protocols

Trusted by over 2 million users

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What our customers are saying

"(Mojo Helpdesk) leverages our users comfort with Google Apps to enhance our ability to service their technology issues"

Matt C. Manager, User Support, Cherry Creek Schools City Schools

"We completely eliminated our prior missing ticket and communication issue, and instead we’ve maintained our reputation of professionalism to our customers."

Andrea D. Customer Support Manager, Synapses Lab

"We needed to reduce complexity and find a solution that was sized and priced right for our business. Mojo checked all the boxes."

Todd A. General Manager of Technology, Sona Dermatology & MedSpa
100%
satisfaction rate

"We were originally going to increase the tech support count before Mojo Helpdesk. Now we don’t have to."

Mike Hill, Director, Campus Technology Services - Austin Community College