Enable contacts to log-in, create a new ticket, update an existing one or search previously created tickets.
Round Robin Assignments
Automatically assign tickets based on certain criteria in a round robin method.
Add email addresses to be used for ticket creation. Mojo Helpdesk works with email out-of-the-box.
Track time spent on specific portions of tickets. Need to bill based on time? This feature is for you.
Centralize team communication within the ticket. Keep internal notes and customer responses in one place.
Always know what tickets are open and for how long. See a breakdown of open tickets by agent, queue, form, type and tag.
Automate your workflow, and create business rules using Mojo’s Triggers. Assign tickets in a round-robin or load-balanced method, send auto-responders, and escalate important tickets. Improve agent efficiency and serve more customers, faster.
Ensure customers are happy and that the team is providing excellent support with Mojo’s 5-star customer service rating system. Statistics are available by agents and queues, providing key insight on what needs to be improved.
Keep track of any assets such as computers, laptops, license as well as and maintenance contracts.
Mojo will notify for contracts renewal dates. Lists incidents for each asset. Use
Check-in Checkout feature to assign assets to users.