Everything your online store needs to create amazing customer experiences
Define business rules and automate workflow and processes. Auto-assign, auto-close, auto-escalate, auto-remind, auto-alert and much more.
Add email addresses for ticket creation so customers can just send an email for support. Mojo Helpdesk works with email out-of-the-box.
Customer Satisfaction Ratings
Collect and track customer satisfaction ratings on every ticket for each agent, queue and group.
Dashboard and Aging Summary
Review the overall performance of your help desk: what has been worked on and what still needs to be worked on. Always know what tickets are open and for how long—break down open tickets by agent, queue, form, and type.
Stay SLA compliant by setting up service level targets for a group, queue, priority or any staff member.
Stop typing the same responses over and over. Insert pre-formatted content into messages as needed.