Build Customer Relationships with Mojo Helpdesk

Delight your customers and they will remain loyal for life.

Learn how organizations use Mojo Helpdesk for:

Happy customers

Resolve customers issues fast with Mojo Helpdesk

Mojo Helpdesk centralize all customers requests and provide a battery of tools to boost agent efficiency. This includes an internal knowledge base and canned answers allows agents to search for existing best practices and communicate them quickly to customers. Automation, triggers, reminders help automate repetitive tasks and ad-hoc reports provide deep insight on ticket aging. Mojo Helpdesk is the tool of trade.

Mojo all in one helpdesk
Knowledge-base settings screenshot

Customers find answers fast

The fastest way for your customers to get help is to provide them with a searchable knowledge base. It's like a mini-Google with your content for your own customers. A well done knowledge base with curated frequently asked questions can cut down up to 90% of incoming help desk requests.
40%
reduction of incoming requests

"Mojo Helpdesk knowledge base allows customers to help themselves, cutting down on incoming tickets and saving considerable tech support time."

Philippe Herve, VP Solutions at Sparkcognition
automation

Automate Repetitive Tasks

Mojo Helpdesk can automate ticket assignments based on request type, send auto-responders and reminders to customers, and escalate problematic tickets.

Are your customers happy? Mojo will tell you

Keep a finger on the happiness pulse of your customers. Mojo Helpdesk sports a 5-star customer service rating systems that allows customers to give feedback on the service they were provided. Statistics are available by agents and queues providing key insight on what needs to be improved.
Happy faces