Front of the Pack

Pre-announcing Mojo Helpdesk

Do you really know how your company is doing with customer support? We thought we did. At Metadot, we always wanted to do a good job. We use a ticket tracking system to manage customer requests and we answer the...

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Front of the Pack

BBC on Das Keyboard: fat finegrs

A simple typing error has triggered mayhem on the Tokyo stock exchange and cost one bank £190m. But in a world where almost everyone now is expected to type, how many of us really can? BBC articleDas Keyboard – the...

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Front of the Pack

Training

By popular demand we released our 1-hour telephone training. It’s quick, easy and cost effective. The nice part is that we can do the training on the customer portal, thus not only we train our users, but we also do...

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Front of the Pack

2006 Resolutions

Finally we succumbed to the blog virus. Blog is mode? Certainly. But we also see that as a great way to keep our user base in touch with us. So, for our first blog article I am going to publish...

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