The ability to merge tickets is now available in Mojo Helpdesk. Ticket merge allows agents to group tickets together to cut down on redundancy and remedy ticket duplication. Let’s say […] Read more
A little hidden gem in Mojo Helpdesk is the ability to update tickets en masse or in other words, in bulk.
Let’s say you get 5 tickets for the same […] Read more
Having issues with tickets being accidentally deleted or even worse, deleted on purpose? Sometimes, helpdesk Agents do not know when they delete a ticket, it actually deletes it from everyone’s[…] Read more