Category: Product Tips

Chat with Customers from the Help Center

Take your helpdesk to the most responsive level by adding SnapEngage Chat to your Mojo Help Center. By integrating SnapEngage with Mojo Helpdesk you can chat directly with customers that visit the help center, create tickets from chat transcripts and...

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Integrate Teem & Mojo Helpdesk

If you use Teem for internal meetings and managing workspaces be sure to connect it to your Mojo Helpdesk using Zapier.  When you submit technical issues as work requests in Teem they will automatically create a new ticket in Mojo...

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Front of the Pack

Enterprise SSO with SAML or JWT

Mojo Helpdesk provides no-fuss authentication methods such as Mojo's system login, Google and Azure Active Directory.  However, Mojo now supports the use of SSO using either SAML (Secure Assertion Markup Language) or JWT (JSON Web Token).  Both SAML and JWT are available on the...

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Front of the Pack

Backdoor Admin Access to Mojo

We recently released new functionality that allows specified login methods to be displayed on the user login page. With this comes the question: What will account admins do if they select to display only the Google login method, but the Google...

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