Whether you use Mojo as an internal ticketing system or as a client-facing helpdesk, you can personalize the Mojo Helpdesk ticket list view so that it fits how you work. Do you like to keep track of due dates for...
Category: Product Tips
Top 7 Favorite Help Desk Memes
There's a never ending flow requests coming in at an IT Help Desk. Sometimes we need a way to take off the edge and memes can serve as a good option. Check out the latest funny help desk memes from...
Helpful Tips to Become a Champion Helpdesk Technician
Are you starting a new helpdesk job or looking to? Here at Mojo, we put together some helpful tips that can get you headed towards that first raise and promotion. Be easy to reach. Always make it easy for your...
25 Funny Tech Support Quotes
Here at Mojo, we love a good tech support quote and we noticed our original post ""30 Funny Tech Support Quotes" is still popular so we thought it was time for a new list of quotes. Check out the latest...
Ticket Efficiency: Bulk Update Tickets
A little hidden gem in Mojo Helpdesk is the ability to update tickets en masse or in other words, in bulk. Let's say you get 5 tickets for the same issue from 5 different users. You can update all of...
Track Time Spent on Tickets in Mojo Helpdesk
The time tracking feature in Mojo Helpdesk is a really great way to add time spent working on tickets. More importantly, the reporting feature can really help improve queue efficiencies. Tracking time with Mojo Helpdesk is really simple. In this...
Store Mojo Helpdesk Data Offsite with Recurring Exports
Do you need offsite storage for your help desk data? It’s always useful to regularly backup tickets and comments for later recovery. Luckily Mojo Helpdesk makes it easy to setup recurring backups of data. This is useful to prevent a catastrophe if tickets or users were...
Respond to Multiple Tickets Simultaneously with Mojo Helpdesk Bulk Actions
Ever come across a situation when a lot of similar tickets show up at the same time? Take a look at this situation Han Solo has come across. His network went down and all the printers stopped connecting: Thankfully, he...
Integrate Mojo Heldpesk with Thousands of Apps in One Click
Did you know that Zapier integrates with Mojo Helpdesk? Businesses use Zapier to integrate and synchronize multiple apps and increase efficiency. You can do everything from automatically creating Google Calendar events for tickets with due dates, to creating Asana projects for every...
Help Us Improve Mojo Helpdesk by Suggesting a Feature
After you become used to the Mojo Helpdesk software, you may come across situations where you wish you had a specific feature. No problem, we are here to listen to your suggestions. The smiley face is your window to feedback:...