Category: Productivity

Email

5 Tips for Providing Great Customer Service Via Email

Email has become the most ubiquitous and basic of business tools. Likely to be the first thing someone checks when starting the workday, email is now the primary method for business communication. As such, it’s imperative that a business think...

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Your Support Team

The #1 Customer Service Tool: Your Support Team

Regardless of the many tools on the market that are advertised as essential to the customer service process, anyone in customer service knows the #1 customer service tool any business can employ is a competent, happy, customer support team. It’s...

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Social Networks

Why Social Media Can’t Replace a Help Desk

With the endless proclamations of how crucial social media is to business, a discussion of its difficulties and limitations often gets lost in the hype. Use of socialmedia in customer service certainly has value and shouldn’t be neglected, but there’s...

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Words for Customer Service

Top 10 Go To Words for Customer Service

As previously discussed, striking the right tone during customer service correspondence is a crucial component of ensuring a positive customer experience. Customer service professionals learn certain words over time that, when used regularly, create the right tone to present the...

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Front of the Pack

The Trials of Providing International Customer Service

The rise of the internet has created an international marketplace unlike anything the world has experienced before. As technology progresses, geography is an increasingly minor concern in how companies do business and professional communities interact. There are many benefits to this: an expanded marketplace for...

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