How much does web hosted help desk software really cost? What is the yearly investment required to run web hosted ticket tracking & request tracking software? How much budget should I set aside to equip our customer service team with...
Category: Productivity
How Ticket Tracking Helps Homeowners Associations Work More Efficiently
Homeowners associations and other property management organizations can streamline operations and handle requests more efficiently by using web hosted ticket tracking software.Requests can include internal assignments related to the HOAs tech infrastructure (computers, laptops, phone lines, etc) as well as...
Simplify school support with Mojo Helpdesk – Ticket Tracking for Education
We recently reached out to our customers who work in schools, universities, and other educational institutions to hear their thoughts on Mojo Helpdesk. They reported that 24/7 accessibility, out-of-the-box email integration, Google Apps integration, and affordability were the key reasons they...
How an Art Department became 25% More Productive after using Mojo Helpdesk
The meeting reminder said "Brainstorming for Photo Shoot" but the phone call felt more like a conversation with an old friend. I was speaking with Jay Roth, Director of Programs & IT at Action Specialties LLC in New Iberia, Louisiana. Jay had been...
Mojo Helpdesk Customer Success Story: Jim Hayes and 24 Hour Flex
Jim Hayes is the Operations Manager at 24 Hour Flex where they manage employee benefit programs for organizations across the United States. Read more
How the Generation Gap Affects Customer Service
All customers, young and old, have different ideas of what customer service means to them. These varying expectations require customer service departments to accommodate all types of customers, as well as support the different ways those customers communicate.Read more
How to Transform Your Customer Service Problems Into Solutions
In Spring of 2008, a musician was shocked when he saw United Airlines’ baggage handlers carelessly throw his guitar around on the tarmac, destroying it completely. After several months and many unsuccessful attempts to convince United to pay for the...
10 Ways to Build Customer Trust
The main factor that distinguishes a company that customers feel loyalty towards and those they just do business with is trust. The first step to gaining that trust is to consistently provide quality goods and services, but the factor that...
5 Tips for Providing Great Customer Service Via Email
Email has become the most ubiquitous and basic of business tools. Likely to be the first thing someone checks when starting the workday, email is now the primary method for business communication. As such, it’s imperative that a business think...
The #1 Customer Service Tool: Your Support Team
Regardless of the many tools on the market that are advertised as essential to the customer service process, anyone in customer service knows the #1 customer service tool any business can employ is a competent, happy, customer support team. It’s...