Category: Productivity

Write a Sales Proposal That Doesn’t Suck

I used to write sales proposals pitching Fortune 500 clients on $XXX,XXX consulting projects. One thing I remember about writing those sales proposals was the presence of FEAR. Fear of getting rejected... Fear of making embarrassing typos... Fear of copy-pasting...

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Generation Gap

How the Generation Gap Affects Customer Service

All customers, young and old, have different ideas of what customer service means to them. These varying expectations require customer service departments to accommodate all types of customers, as well as support the different ways those customers communicate.Read more

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68 Customer trust

10 Ways to Build Customer Trust

The main factor that distinguishes a company that customers feel loyalty towards and those they just do business with is trust. The first step to gaining that trust is to consistently provide quality goods and services, but the factor that...

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5 Tips for Providing Great Customer Service Via Email

Email has become the most ubiquitous and basic of business tools. Likely to be the first thing someone checks when starting the workday, email is now the primary method for business communication. As such, it’s imperative that a business think...

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