Category: Productivity

Write a Sales Proposal That Doesn’t Suck

I used to write sales proposals pitching Fortune 500 clients on $XXX,XXX consulting projects. One thing I remember about writing those sales proposals was the presence of FEAR. Fear of getting rejected... Fear of making embarrassing typos... Fear of copy-pasting...

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Generation Gap

How the Generation Gap Affects Customer Service

All customers, young and old, have different ideas of what customer service means to them. These varying expectations require customer service departments to accommodate all types of customers, as well as support the different ways those customers communicate.Read more

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68 Customer trust

10 Ways to Build Customer Trust

The main factor that distinguishes a company that customers feel loyalty towards and those they just do business with is trust. The first step to gaining that trust is to consistently provide quality goods and services, but the factor that...

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