Mojo Helpdesk has added some new features over the last few weeks. Here is the latest update: New Feature: Quick Ticket Mojo released a new feature that allows agents to create a ticket with one click. This allows agents to...
Category: Product
March Updates for Mojo Helpdesk
Mojo Helpdesk's newest release features awesome functionality that will help supercharge your support team's workflow. Mojo now supports team collaboration by giving Agents the ability to watch tickets not assigned to them specifically but be emailed when any comments are added to...
Mojo Helpdesk Whitelisting/Blacklisting
Mojo Helpdesk now supports the ability to Whitelist or Blacklist users in the helpdesk by domain, IP address, or staff IP address. Whitelisted users will be allowed access to submit tickets and login to the helpdesk and blacklisted users will...
Mojo Helpdesk’s February Software Update
In the last couple of months Mojo Helpdesk has made many improvements and included new features that will benefit Mojo customers. Mojo Helpdesk released a new system field called 'Resolution'. The resolution types can be defined by a manager or...
Mojo Helpdesk Scheduled Maintenance
Mojo Helpdesk will be undergoing scheduled maintenance Saturday, February 2, 2019. ** Maintenance Window: Saturday 8am CST - 1pm CST ** Impact: Downtime expected up to 1 hour During this period we will be adding new features to improve functionality....
Mojo Helpdesk Ticket Tags
Mojo Helpdesk is introducing a new way to categorize and track tickets: ticket tags. Similar to project board tags or email labels, Mojo Helpdesk now supports color-coded ticket tags. Tags can be added to any ticket easily, are completely customizable...
Mojo Helpdesk has Ticket Tasks
Just released is the ability to add specific tasks to tickets. The task functionality acts as a 'to-do' list for tickets to ensure that each step is covered. For example when a ticket is created for a new hire setup,...
Mojo Helpdesk: Ticket Merge Has Arrived
The ability to merge tickets is now available in Mojo Helpdesk. Ticket merge allows agents to group tickets together to cut down on redundancy and remedy ticket duplication. Let's say you receive a ticket and the user accidentally submits a...
Ticket Efficiency: Bulk Update Tickets
A little hidden gem in Mojo Helpdesk is the ability to update tickets en masse or in other words, in bulk. Let's say you get 5 tickets for the same issue from 5 different users. You can update all of...
Using your own email address for Mojo tickets
Mojo allows you to set up multiple email addresses to receive tickets. For example you can have an email address for tech support, maintenance or maybe general inquiries. The email address creates a ticket in the corresponding ticket queue, it...