Category: Product Updates

Front of the Pack

How to Make an Awesome Icon

The Mojo Team is inspired by the best. And if Leonard Da Vinci said "Details make perfection, and perfection is not a detail", we believe him. This is why we designed our new IOS icons just like the best inventor...

Read more

Front of the Pack

New: All Ticket Comments for Emails

When an agent comments on a ticket, Mojo sends an email to the ticket submitter and also to any cc'd recipients containing the message they have just added.  However, if you want the previous comment or all comments that were previously added to...

Read more

Front of the Pack

New: Bulk Action to Change Priority and Queue

Previously you were only able to change ticket status or add a comment in bulk, but with the latest release of Mojo Helpdesk you can now change the ticket priority and queue from the bulk actions menu. This means much more...

Read more

Mojo Helpdesk for iOS Available in the App Store

The Mojo Helpdesk iOS app is now available in the App Store. This is first-release beta software and we are requesting that users provide any problems or issues they find to us immediately. We hope to work out any bugs quickly to ensure...

Read more

Introducing the Mojo Helpdesk App for Android

We are excited to announce the new Mojo Helpdesk app for Android is live in the Google Play store.  Agents, Managers and Admins are now able to manage and update tickets on the go from a friendly mobile UI.  Features...

Read more

Front of the Pack

Android App Beta Testers Wanted

UPDATE: Thank you to those that volunteered to beta test the app. We are no longer in need of beta testers at this time. We recently released the Mojo Helpdesk Beta app in the Google Play store. We are seeking beta testers...

Read more

Front of the Pack

Embed a Mojo Helpdesk Form on Your Website

Customers asked for a ticket form they could place on a website without needing to use an iframe or link. We listened and now it's possible. Custom ticket forms you have created in Mojo Helpdesk can now be directly embedded in your website.  When...

Read more

Single Sign On with Azure Active Directory

Mojo Helpdesk has added the capability of integrating with Azure Active Directory. This means anyone who is a member in an Active Directory account can use their Active Directory credentials to login to the company's Mojo Helpdesk using Single Sign On (SSO). There...

Read more

Front of the Pack

Search Capability for Editing Knowledge Base Articles

Long gone are the days of searching by article ID or scrolling through a list of 50 articles just to find the one you need to edit.  Mojo Helpdesk now supports search capability for managing and editing Knowledge Base articles. Eureka!   Searching...

Read more

A New Way to Send Us Feedback

We added a new, easier way to communicate with our support team from your helpdesk account.  Whether you need to report a problem, request a feature or just send us positive vibes clicking the 'smiley face' at the top of the...

Read more