Category: Product Updates

Mojo in German

Hallo. Mojo Speaks German

We are extremely excited to announce that the German language is now available in Mojo Helpdesk. Next to come is Portuguese and Italian. You can configure the German language for your helpdesk interface by going to Admin Settings -> Helpdesk Configuration....

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What’s New in the Ticket List Layout

We released an updated version of the ticket list layout.  These improvements have been made in order to create a more user friendly experience on smaller devices as well as to create a more responsive site overall. What's new: The...

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Coming Soon…Changes to the Ticket List

We will soon release some important changes to the ticket layout view. These improvements are being made in order to create a more user friendly experience on smaller devices as well as to create a more responsive site. The first change you...

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Customer Satisfaction Ratings

Based on customer feedback, we have updated the customer satisfaction ratings in the user portal to match the ratings by email.  The new rating mechanism in the user interface allows the customer to choose between 1 and 5 stars when...

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Various Improvements

We just wanted to mention a few improvements that were made over the last week based on customer feedback and feature requests: A new filter has been added to the advanced search that allows you to search for tickets that were...

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Enterprise SSO with SAML or JWT

Mojo Helpdesk provides no-fuss authentication methods such as Mojo's system login, Google and Azure Active Directory.  However, Mojo now supports the use of SSO using either SAML (Secure Assertion Markup Language) or JWT (JSON Web Token).  Both SAML and JWT are available on the...

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Backdoor Admin Access to Mojo

We recently released new functionality that allows specified login methods to be displayed on the user login page. With this comes the question: What will account admins do if they select to display only the Google login method, but the Google...

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Choosing Authentication Methods for Users

Mojo Helpdesk now allows you to choose which authentication methods are able to be used from the help center login page. For example, if you use Google Apps for Education you can configure the settings to only display the Google...

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Queue Access Right for Non-Logged in Users

We have recently added a group called 'non-logged in users' to the Queue Access Rights settings. This will allow you to choose which ticket queues and forms users that are not logged in can submit tickets to. If you are...

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