Category: Product Updates

Mojo Helpdesk has Ticket Tasks

Just released is the ability to add specific tasks to tickets. The task functionality acts as a 'to-do' list for tickets to ensure that each step is covered. For example when a ticket is created for a new hire setup,...

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Mojo Helpdesk: Ticket Merge Has Arrived

The ability to merge tickets is now available in Mojo Helpdesk.  Ticket merge allows agents to group tickets together to cut down on redundancy and remedy ticket duplication. Let's say you receive a ticket and the user accidentally submits a...

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Using your own email address for Mojo tickets

Mojo allows you to set up multiple email addresses to receive tickets. For example you can have an email address for tech support, maintenance or maybe general inquiries. The email address creates a ticket in the corresponding ticket queue, it...

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Allow agents to delete tickets? It’s your call.

Having issues with tickets being accidentally deleted or even worse, deleted on purpose?  Sometimes, helpdesk Agents do not know when they delete a ticket, it actually deletes it from everyone's view. To remedy this situation, we have recently added a...

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Mojo Hablas Español

Thanks to a nice Mojo Helpdesk customer that translated all of Mojo's text in Spanish, the helpdesk is now available in Español. This is our next step in the internationalization of Mojo Helpdesk with many more languages to come. If...

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Google SSO Unavailable on Mobile Apps

UPDATE: Google SSO is working for both Android and iOS apps. For iOS, find the new update in the App Store. UPDATE: Google SSO is now working for Android and we are continuing work on the iOS app to restore Google...

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Portuguese Added to Mojo Helpdesk

We are happy to announce the release of Portuguese as a language option in Mojo Helpdesk.  We have been working hard on the internationalization of Mojo Helpdesk - with more languages to come. If you would like a specific language added,...

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