Category: Product Updates

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Mojo Helpdesk Whitelisting/Blacklisting

Mojo Helpdesk now supports the ability to Whitelist or Blacklist users in the helpdesk by domain, IP address, or staff IP address.  Whitelisted users will be allowed access to submit tickets and login to the helpdesk and blacklisted users will...

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Mojo Helpdesk’s February Software Update

In the last couple of months Mojo Helpdesk has made many improvements and included new features that will benefit Mojo customers.   Mojo Helpdesk released a new system field called 'Resolution'.  The resolution types can be defined by a manager or...

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Mojo Helpdesk Scheduled Maintenance

Mojo Helpdesk will be undergoing scheduled maintenance Saturday, February 2, 2019. ** Maintenance Window: Saturday 8am CST - 1pm CST ** Impact: Downtime expected up to 1 hour During this period we will be adding new features to improve functionality....

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Mojo Helpdesk Ticket Tags

Mojo Helpdesk is introducing a new way to categorize and track tickets: ticket tags.  Similar to project board tags or email labels, Mojo Helpdesk now supports color-coded ticket tags. Tags can be added to any ticket easily, are completely customizable...

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Mojo Helpdesk has Ticket Tasks

Just released is the ability to add specific tasks to tickets. The task functionality acts as a 'to-do' list for tickets to ensure that each step is covered. For example when a ticket is created for a new hire setup,...

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Mojo Helpdesk: Ticket Merge Has Arrived

The ability to merge tickets is now available in Mojo Helpdesk.  Ticket merge allows agents to group tickets together to cut down on redundancy and remedy ticket duplication. Let's say you receive a ticket and the user accidentally submits a...

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Using your own email address for Mojo tickets

Mojo allows you to set up multiple email addresses to receive tickets. For example you can have an email address for tech support, maintenance or maybe general inquiries. The email address creates a ticket in the corresponding ticket queue, it...

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Allow agents to delete tickets? It’s your call.

Having issues with tickets being accidentally deleted or even worse, deleted on purpose?  Sometimes, helpdesk Agents do not know when they delete a ticket, it actually deletes it from everyone's view. To remedy this situation, we have recently added a...

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Mojo Hablas Español

Thanks to a nice Mojo Helpdesk customer that translated all of Mojo's text in Spanish, the helpdesk is now available in Español. This is our next step in the internationalization of Mojo Helpdesk with many more languages to come. If...

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