Category: Product Updates

Front of the Pack

Fight: Das Keyboard versus IBM Model M

Cyril Kowaliski at The Tech Reports has a review on Das Keyboard Professional and compares it to the IBM Model M. They are both mechanical keyboards, they both focus on great tactile feedback and typing efficiency. Who wins? Could that...

Read more

Front of the Pack

Mojo Helpdesk December Upgrade

We are glad to announce the upgrade of our Mojo Helpdesk application. There has been a lot of work put into this new release and we hope you are going to like it as much as we do. We created a video to...

Read more

Front of the Pack

Mojo Helpdesk 1.3.0: API improvements

We have done more improvements for our favorite online ticket tracking service: the API has now the facility to create tickets and comments, the search facility has been greatly improved as well. For more information about Mojo Helpdesk 1.3.0 visit...

Read more

Front of the Pack

Metadot 7: The Last Touches

We have been collecting the feedback from our first distribution of Metadot 7 based on Ruby on Rails. So far so good: we have found no major issues, just tweaks to be done in the installation scripts. For those who...

Read more

Front of the Pack

Time Tracking For Mojo Helpdesk

We added a time tracking feature to Mojo Helpdesk, our hosted ticket tracking service. You can now track how much time your tech staff spends helping customers and get statistics per tech, customers, queues, so you know where the real...

Read more

Front of the Pack

Announcing Metadot 7

Over the last months, we worked very hard to develop Metadot 7. We are pleased to announce that it is finally around the corner.Metadot 7 is the easiest-to-use, most intuitive content management system, portal server, wiki or site builder that...

Read more

Front of the Pack

New Mojo Helpdesk Release

This new release provides the capability to create tickets from emails. It is available for all non-free plans. If you have a Mojo Helpdesk account, you can enable it in the Helpdesk Setting page.We also reformatted the email notification messages...

Read more

Front of the Pack

Announcing Mojo Helpdesk reporting API

We are pleased to release the first version of Mojo Helpdesk API. It is implemented with web services and SOAP. The API allows programmers to access the ticket information and create custom reports.The API is available to all Mojo Helpdesk...

Read more