Asset Management is now available as a subscribed add-on in Mojo Helpdesk.
With Asset Management all of the organization’s assets can be tracked in one central location. An asset is […] Read more
Mojo Productivity
What’s new in the product, tips on how to perform actions.
Track Time Spent on Tickets in Mojo Helpdesk
The time tracking feature in Mojo Helpdesk is a really great way to add time spent working on tickets. More importantly, the reporting feature can really help improve queue efficiencies. […] Read more
Store Mojo Helpdesk Data Offsite with Recurring Exports
Do you need offsite storage for your help desk data? It’s always useful to regularly backup tickets and comments for later recovery. Luckily Mojo Helpdesk makes it easy to setup […] Read more
Respond to Multiple Tickets Simultaneously with Mojo Helpdesk Bulk Actions
Ever come across a situation when a lot of similar tickets show up at the same time? Take a look at this situation Han Solo has come across. His network […] Read more
Help Us Improve Mojo Helpdesk by Suggesting a Feature
After you become used to the Mojo Helpdesk software, you may come across situations where you wish you had a specific feature. No problem, we are here to listen to […] Read more
Mojo Helpdesk little-known Feature: In-Context How-to Video
Do you have questions about some features of Mojo Helpdesk? Did you know that many Mojo Helpdesk views have a built-in how-to video?
Many views have a built-in video icon […] Read more
Big College Increases User Satisfaction, Decreases Costs with Helpdesk Software
“We were originally going to increase the tech support staff before Mojo Helpdesk. Now we don’t have to.”
– Mike H., Director of Campus Technology Services, Austin Community College
[…] Read more