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Mojo Productivity

What’s new in the product, tips on how to perform actions.

Mojo Now Does Assets: Get Organized with Asset Management

October 12, 2018November 9, 2018

Asset Management is now available as a subscribed add-on in Mojo Helpdesk.

With Asset Management all of the organization’s assets can be tracked in one central location. An asset is […] Read more

Track Time Spent on Tickets in Mojo Helpdesk

May 17, 2018

The time tracking feature in Mojo Helpdesk is a really great way to add time spent working on tickets. More importantly, the reporting feature can really help improve queue efficiencies. […] Read more

Store Mojo Helpdesk Data Offsite with Recurring Exports

April 16, 2018April 9, 2018

Do you need offsite storage for your help desk data? It’s always useful to regularly backup tickets and comments for later recovery. Luckily Mojo Helpdesk makes it easy to setup […] Read more

Respond to Multiple Tickets Simultaneously with Mojo Helpdesk Bulk Actions

April 2, 2018March 28, 2018

Ever come across a situation when a lot of similar tickets show up at the same time? Take a look at this situation Han Solo has come across. His network […] Read more

Help Us Improve Mojo Helpdesk by Suggesting a Feature

February 12, 2018February 13, 2018

After you become used to the Mojo Helpdesk software, you may come across situations where you wish you had a specific feature. No problem, we are here to listen to […] Read more

Mojo Helpdesk little-known Feature: In-Context How-to Video

February 5, 2018February 2, 2018

Do you have questions about some features of Mojo Helpdesk? Did you know that many Mojo Helpdesk views have a built-in how-to video?

Mojo_Improve_Blog_howto-1v3

Many views have a built-in video icon […] Read more

Big College Increases User Satisfaction, Decreases Costs with Helpdesk Software

January 12, 2018January 17, 2018

“We were originally going to increase the tech support staff before Mojo Helpdesk. Now we don’t have to.”

– Mike H., Director of Campus Technology Services, Austin Community College

 […] Read more

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Mojo Helpdesk is a product of Metadot made in Austin Texas ♥