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Comparing Mojo Helpdesk to Zendesk, Freshdesk and Happy Fox

November 3, 2017January 5, 2018

Trying to decide on which helpdesk service to use is really hard, but it shouldn’t be! We’ve got your back. Whether you’re looking at the market leader in Zendesk, or […] Read more

Mojo Helpdesk for Schools and Universities

December 13, 2016December 30, 2016

Mojo-schoolWe speak with school IT Directors everyday and it is always the same conversation…the demand for smart helpdesk technology to effectively manage and track support and maintenance requests is a […] Read more

Most Common Traps When Trying to Grow Your Business

Most Common Traps When Trying to Grow Your Business

January 12, 2016

Most Common Traps When Trying to Grow Your BusinessStarting a small business and getting it up and running is a tedious, difficult task. However –  what comes next is even harder, and we know it better than anyone. […] Read more

design thinking

Design Thinking: Rethink the Possibilities

December 14, 2015

As an owner of a small business, we know you are always on the lookout for new methods and techniques that can help you make better decisions and improve your […] Read more

Why the Way You Collect Customer Service Data Isn’t Helping Your Business

August 31, 2015September 23, 2015

You can collect all the data you want in the customer service department, but if you don’t have plans on how to utilize it across your organization, data isn’t going […] Read more

Mistakes Killing Your Customer Service

4 Mistakes Killing Your Customer Service

April 17, 2015September 21, 2015
Using help desk software is the first step in ensuring you have a great customer service process, but if you’re making these mistakes, you may be killing your service instead […] Read more
Customer Satisfaction

3 Reasons Why Customer Satisfaction is the Key to a Successful Business

March 18, 2015September 21, 2015

Are you making customer satisfaction a priority? If your company is only focused on customer support instead of creating satisfying interactions, you may be missing out on one of the […] Read more

Dashboard

3 Ways You Can Track Data to Improve Customer Service

February 25, 2015September 21, 2015

Your helpdesk gives you more than an easy way to resolve customer issues. Tracking reports also provide you with valuable data that can give you insight into your biggest customer […] Read more

New Year 2014

Work Better in the New Year: 3 Ways to Deliver Exceptional Customer Service in 2014

December 31, 2013September 21, 2015

Welcome to the annual “week of reflection.” In this final week of December, many people look back on the year and plan ahead for the next. If doing better at […] Read more

The Office

Ways to Build Your Own Awesome Office Culture

November 21, 2013September 21, 2015

Mojo Helpdesk customers come from all types of organizations. We work with schools, law firms, churches, IT consultants and a mix of other companies from all over the world. Our […] Read more

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