Trying to decide on which helpdesk service to use is really hard, but it shouldn’t be! We’ve got your back. Whether you’re looking at the market leader in Zendesk, or […] Read more
Grow Your Business
Mojo Helpdesk for Schools and Universities
We speak with school IT Directors everyday and it is always the same conversation…the demand for smart helpdesk technology to effectively manage and track support and maintenance requests is a […] Read more
Most Common Traps When Trying to Grow Your Business
Starting a small business and getting it up and running is a tedious, difficult task. However – what comes next is even harder, and we know it better than anyone. […] Read more
Design Thinking: Rethink the Possibilities
As an owner of a small business, we know you are always on the lookout for new methods and techniques that can help you make better decisions and improve your […] Read more
Why the Way You Collect Customer Service Data Isn’t Helping Your Business
You can collect all the data you want in the customer service department, but if you don’t have plans on how to utilize it across your organization, data isn’t going […] Read more
4 Mistakes Killing Your Customer Service
Using help desk software is the first step in ensuring you have a great customer service process, but if you’re making these mistakes, you may be killing your service instead […] Read more
3 Reasons Why Customer Satisfaction is the Key to a Successful Business
Are you making customer satisfaction a priority? If your company is only focused on customer support instead of creating satisfying interactions, you may be missing out on one of the […] Read more
3 Ways You Can Track Data to Improve Customer Service
Your helpdesk gives you more than an easy way to resolve customer issues. Tracking reports also provide you with valuable data that can give you insight into your biggest customer […] Read more
Work Better in the New Year: 3 Ways to Deliver Exceptional Customer Service in 2014
Welcome to the annual “week of reflection.” In this final week of December, many people look back on the year and plan ahead for the next. If doing better at […] Read more
Ways to Build Your Own Awesome Office Culture
Mojo Helpdesk customers come from all types of organizations. We work with schools, law firms, churches, IT consultants and a mix of other companies from all over the world. Our […] Read more