Are you responsible for a support team, a certain office location, or a certain project? With Mojo Helpdesk, you can create a customized view so you can keep track of tickets that matter to you. You can filter tickets by keywords, assignees, queues, tags, even custom fields, and more. You can also choose whether to share the view with other agents or to keep the view to yourself.
Watch the video below to find out how you can create a view from an advanced search.
Tip: Creating custom views are also helpful when you need to do bulk actions for a specific set of tickets.