Mojo Helpdesk has added some new features over the last few weeks. Here is the latest update:
New Feature: Quick Ticket
Mojo released a new feature that allows agents to create a ticket with one click. This allows agents to quickly jot down a request and then go back to it later and fill out more details if needed. The ticket will be created on the default ‘Quick Ticket Form’ which can then be changed to the appropriate form after creation.
For example if you pass a colleague in the hall and they ask you to do something for them, you can quickly create the ticket for this so you don’t forget. Then later you can go back to the ticket to make any updates.
Or if you need to create a ticket for work you performed that was not previously requested on the ticket, you can quickly create the ticket and close it.
New Feature: Staff Knowledge Base
Improvement: Advanced Security for GDPR and HIPAA Compliance
Mojo Helpdesk is a product of Metadot Corporation, which is a registered company within the Privacy Shield network. This measure ensures the compliance with the EU-GDPR policy terms with US data servers. Along with this, Mojo Helpdesk offers enhanced security features on the Enterprise plan which not only support the GDPR guidelines but also supports the HIPAA compliance guidelines to ensure time out sessions, forced password requirements as well as password character security and deletion of user data (PHI or otherwise).
These advanced security features which include password enforcement policies, two-factor authentication requirements and the deletion of accounts and user data are available only on the Enterprise plan, however BAA’s and GDPR compliance DPA’s will be signed on for any paying plan as we are, as standard, a compliant SaaS service.
For more information or questions about our GDPR, HIPAA, or Educational policies please contact us.
