Updates to Mojo Helpdesk

Front of the Pack

Mobile Update: Based on customer feedback, we released an update to the mobile apps which includes the addition of displaying the queue in the ticket list view.  Now it is easy to see which queue the ticket is in from any ticket list without needing to filter by queue.

Screenshot from 2016-08-05 11_26_10

Desktop Update: In the ‘compact’  ticket list view we added two new column options to bring into your ticket list, Ticket ID and Time to Solve. The ticket ID will now appear in the ticket list for those that reference tickets by the ticket number. The Time to Solve column will display the time it took to solve the ticket, perfect to use when viewing solved and closed ticket lists.

compact

Please keep providing feedback so we can continue our efforts to make Mojo the best ticket tracking/helpdesk software available.

 

 

Filed under: Product Updates