Thank you to our customers for their input. Here are the improvements we did based on your feedback.
New features
- Added Email templates to allow customization of outgoing emails.
- Added role admin with privileges same as owner.
- Centralized most email settings into a new view “Configure Emails” located in the ‘Manage your help desk’ view (owner and admins only).
- Added a flag for private messages. Private messages replace ticket notes. Private messages are visible by help desk staff only.
- Added customizable ticket types (question, incident, task, etc…) in the ticket form.
Changes & Improvements
- Improved ticket display response time.
- Tickets notes have been replaced by private messages.
- All ticket form fields can now be reordered.
- Redesigned ticket view for better speed and improved user experience.
- Closed tickets can be reopened by helpdesk staff.
- Redesigned rating interface in user portal view to make rating mandatory when closing tickets.
- Added attachment icon and number of comments in ticket list views.
- Users (people with user role) are no longer listed in the help desk staff view.
- Removed display of priority and queue name in the user portal views.
- Improved payment receipt information.
If you want to try the new version you can try for free it at http://signup.mojohelpdesk.com/signup?referer_url=.