Ever wanted a certain group of agents notified when the queue on a ticket changes? Or to email all agents when a comment is left on an unassigned ticket? Well, […] Read more
Join our mailing list to get tips to help you grow, increase productivity, and optimize your help desk.
Mobile Update: Based on customer feedback, we released an update to the mobile apps which includes the addition of displaying the queue in the ticket list view. Now it is easy to […] Read more
The Mojo Team is inspired by the best. And if Leonard Da Vinci said “Details make perfection, and perfection is not a detail”, we believe him. This is why […] Read more
When an agent comments on a ticket, Mojo sends an email to the ticket submitter and also to any cc’d recipients containing the message they have just added. However, if you want […] Read more
Previously you were only able to change ticket status or add a comment in bulk, but with the latest release of Mojo Helpdesk you can now change the ticket priority and […] Read more
We are excited to announce the new Mojo Helpdesk app for Android is live in the Google Play store. Agents, Managers and Admins are now able to manage and update […] Read more
If you are using Mojo Helpdesk across several departments or to manage several types of support requests there might be cases where you would not want the ‘rating request’ email […] Read more
UPDATE: Thank you to those that volunteered to beta test the app. We are no longer in need of beta testers at this time.
We recently released the Mojo Helpdesk […] Read more