Understanding different communication styles and how to approach each is a skill that can be very helpful for anyone, and can directly impact the work performance of customer service agents. It’s important to understand not only what customers are saying,...
How to Build a High-Performing Team
High-performing teams are capable of extraordinary work. They exceed expectations and produce measurable results that propel business growth. This guide presents a strategic approach to building a high-performing team that delivers remarkable value to your organization. Benefits of Building High-Performing...
How to Use a Canned Response in Customer Service
Even with a robust knowledge base and detailed FAQ page to provide customers with instant answers, without using a canned response strategy your customer service team can still get bogged down by routine requests. That's where a canned response comes...
Workplace Wellness Tips for 2022
This article is a cross-post from Das Keyboard, which is a sister company of Mojo Helpdesk. Workplace wellness is a focus for companies that want to maximize success in 2022. Though the world is hopefully in the waning days of...
Tips to Improve Your Customer Focus
When a company makes their customer focus a top priority it means that they are focussing on each interaction with the customer, and how it impacts the customer, instead of how it helps the business or the bottom line. Seventy-three...
How to Make the Best FAQ Page and 10 Excellent Examples
FAQ (frequently asked question) pages succinctly answer the most common questions asked by your customers, clients, and website visitors. Still, a good FAQ page is more than a simple question and answer repository. It can improve search presence, foster trust,...
Mojo Helpdesk Keyboard Giveaway
Thank you to everyone that participated, a winner has been selected and contacted with the email provided. Mojo Helpdesk sponsored a giveaway for a new Das Keyboard and the winner was selected on March 21th, 2022. MojoHelpdesk.com Sponsored Das Keyboard...
How to Write a Problem Statement
A problem statement describes an issue or condition that needs to be addressed and improved. A problem statement clearly describes the issue and identifies gaps between the problem and the desired solution. Businesses and other organizations write problem statements to...
A Guide to Ticketing Software and the Hidden Benefits of a Ticketing System
Ticketing software and having an efficient ticketing system make it easy for customers to contact a company and for companies to respond to, track, and manage customer support inquiries. A good ticketing system replaces archaic, inefficient email and phone support...
Best CRM Platforms of 2022
The search for a customer relationship management (CRM) platform that fits your business perfectly can be overwhelming. For software meant to simplify doing business, the dizzying array of services and the time needed to analyze them ruins the convenience. If...