This past Saturday we rolled out a couple of new features to improve the Mojo Helpdesk experience for both users and customers. New Features: 1. Attachments are now allowed on tickets created by unregistered users. Previously when tickets were submitted...
Tip of the Week – Limit Ticket Submitters’ Queue Access Rights
Did you know that you can control what queues ticket submitters can view? This can be very important when providing service internally as not all departments should have access to other departments' ticket queues. It can also be used to...
Turn Negative Social Media Feedback into a Customer Service Opportunity
By now, few companies haven’t been inundated with articles, anecdotes and myriad information resources insisting on the undeniable importance of social media to doing business. Not all businesses have been quick to buy into the hype. It can be difficult...
Tip of the Week: Using the Mojo Widgets to Track Customer Satisfaction
The Mojo Number can be very helpful in identifying the team members that are providing superior customer service and the ones that need a bit more mentoring. For support representatives, it provides feedback on their performance. To make it easier...
How to Pick the Right Help Desk Software
The business landscape is overrun with products promising solutions for a better-run business. A good sales pitch or impressive idea might tempt a company to purchase a product that fails to satisfy their needs. A help desk is supposed to...
Tip of the Week: Bypass the Google/Yahoo Sign-On By Adding a Login to Your Portal Homepage
We made it easy for users to login to Mojo Helpdesk by providing single sign-on through Google and Yahoo. For many companies this is a welcomed feature. However, some companies prefer avoiding this as it requires users to login with...
A Valentine’s Gift from Mojo Helpdesk
We love our customers and as a thanks for your support, we'd like to present you with a special gift. Use the promo code below when you upgrade your account to the Enterprise Plan or higher and receive half off...
Find the Perfect Fit: How to Hire a First-Rate Customer Service Team
A business that tries all the tools and tricks available for improving customer service, will inevitably learn that the success of those tools depends on the quality of the staff implementing them. Finding the right customer service staff can be...
Tip of the Week: Don’t Forget Daily Backups
Accidents can happen to your data. The key is to be prepared so that if they do occur, it’s easy to undo the damage. Although Mojo Helpdesk provides caution messages where and when mass deletion is about to occur, it...
How to Make Sure Employees Use a New Helpdesk
To get the best possible return on investment with a new helpdesk, it’s important to be proactive in encouraging employees to use it. A little effort in the early days of implementation can make all the difference in whether employees...