Mojo Helpdesk provides no-fuss authentication methods such as Mojo’s system login, Google and Azure Active Directory. However, Mojo now supports the use of SSO using either SAML (Secure Assertion Markup Language) or JWT […] Read more
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A few weeks ago we released Triggers to help automate actions on tickets. Trigger actions and processes which may have affected a ticket’s outcome is now listed in the ticket’s […] Read more
We recently released new functionality that allows specified login methods to be displayed on the user login page. With this comes the question: What will account admins do if they select […] Read more
Mojo Helpdesk now allows you to choose which authentication methods are able to be used from the help center login page.
For example, if you use Google Apps for Education […] Read more
We have recently added a group called ‘non-logged in users’ to the Queue Access Rights settings. This will allow you to choose which ticket queues and forms users that are […] Read more
For plans that do not have a custom domain in place, Mojo Helpdesk is now enforcing the use of https on all pages of the helpdesk for all plans. Previously […] Read more
‘Queue Access Rights’ are settings where you can restrict users from submitting tickets to certain queues. For example, if you support several different types of clients you can allow clients […] Read more
Here at Metadot, we are on a constant mission to make improvements to Mojo Helpdesk by adding new features, increasing page loading speeds, and enhancing existing functionality. Take a look […] Read more
We recently released Triggers to help automate workflow and processes. Watch the video to learn how to set up a trigger using filters and actions. The video will cover the case of […] Read more
Ever wanted a certain group of agents notified when the queue on a ticket changes? Or to email all agents when a comment is left on an unassigned ticket? Well, […] Read more