How-To Videos
Learn how to use and configure Mojo Helpdesk
A tour of Mojo Helpdesk
Mojo Helpdesk Overview
4:20
Mojo Helpdesk Overview - Extended
12:00
Getting started
Routing New Ticket Email Notifications
1:33
Restricting Agent Access
1:51
Creating a Ticket
1:47
Helpdesk Set Up for an Organization
8:09
Helpdesk Set Up for Schools
8:05
Security
Whitelisting and Blacklisting User Access
3:43
Customization
Ticket Lists
2:39
Ticket Tags
1:23
Ticket Resolutions
1:44
Customizing Help Desk Emails
2:06
Branding the Help Center
2:10
Customize Your Mojo Helpdesk
0:45
Customizing a Ticket Form
3:09
Productivity
Tracking Time Spent Working on Tickets
2:14
Dashboard: The Help Desk Overview
1:08
Report: The Aging Summary
1:56
Using Canned Responses
1:25
Setting Up Triggers
3:51
Creating an Automation
2:36
Report: Service Level Compliance
2:41
Mojo Stars and Reporting
1:33
Watch List
1:11
Add-ons
Asset Management
3:01
Agent Training Videos
These videos help new Mojo Helpdesk agents get started smoothly. They should be seen in order.
Mojo Extended Overview
12:01
Agent Workflow and Ticket Status
6:00
Mojo Star and Leaderboard
1:26
Ticket Interface Walkthrough
2:14
Using Canned Responses
1:25
Ticket Lists
2:39
Ticket Tags
1:23
Tracking Time Spent on Tickets
2:14
Watch List
1:11
Using the search bar
2:31
Bonus Point Video
Mojo Overview for North East LA users
1:19